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This site last modified on December 13, 2008

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Phase 1

Excellent Management

Quality Management

Step 1 - Leadership

Vision & Mission
Situational Leadership
Christian Leadership

Step 2 - Culture

Lifelong Learning

Communicating

Diverse Culture

Written Communications
Gung Ho Culture
Conflict Management

Conflict Resolution

Building Relationships

Step 3 - Customer Focus

Step 4 - Team Building

Step 5 - Problems Solving

Business Analyst

Business Intelligence

Configuration Management

Flow Charts
Force Field
Genba Kanri

Lean
Project Management

Forgotten Phase

Portfolio Management

PMO

Root Cause
Selection Tools

Statistical Tools

Design of Experiments (DOE)
Control/Run/Trend Charts
Scatter Plots
Six Sigma

TRIZ

Step 6 - Continuous Improvement

Step 7 - Performance Measures

Project Management

Empowerment Layers

Problems Solving

1 to 1 Selection Tool

Flow Charts

Phase 2

Storms of Chaos

Step 1 - Waves

Forecasting Trends

Step 2 - Lightning

Managing Risks

Step 3 - Buoyancy

Building Relationships

Step 4 - The Storm

Winning Competition

Step 5 - The Ship

Leading Your Ship

Phase 3

Drivers of Change

Step 1 - External Environment

Step 2 - Building People

Human Resources

Motivation Researchers
Theories Chart

Step 3 - Organizational Structure

21st Century Org

Step 4 - Internal Environment

Step 5 - Systems Thinking

Employee Retention

Future Organization

Phase 4

Systems Loops

Open System

Phase 5

Phase 3

3 Phases of Change

Step 1 - Before the Change

Step 2 - During the Change

Step 3 - After the Change

Disclaimer

Please note that all digital communication content exchanged as part of this course, including e-mail, online discussions, chat sessions, WebKF posts, Web logs (blogs), and information written for this site are the responsibility of and owned solely by the author. It is also understood that all digital exchanges are submitted freely by each student. The postings are here to help future students and those businesses they represent.

We have set up this web page to help Craig's University of Phoenix Students obtain materials and handouts quickly and to provide a place to post questions. This is primarily a back-up plan, you will also find much of the materials already posted on the UoP website.

No University of Phoenix or other material with copyrights owned by others will be found here. We will explain and cite referenced material and rely on Craig's own creations with copyrights. The goal is to better serve the students by allowing them access to slides viewed in class.

Click here to go to UoP's website

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Training/Consulting Support

Successful Change

Project Management

PMP Training

Basic PM

Advanced PM

PMO Development

PM Support

Business Analysis

BA Basics

Strategic Planning

Configuration Management

Value Engineering Change Management

Future Organizations

Risk Management

Audit Support

Managing Stress while in the Storms of Chaos

Excellent Management

The Workshop

Building Leaders

Supervisor Skills

Project Management

Motivation

Employee Retention

Customer Service

Problem Solving

Improvement

Statistics (SQC)

Productivity

Process Improvement

Performance Measures

Business Planning

OD Support

Engineering

Industrial Engineering

Systems Engineering

Soft Skills

Stress Management

Body Language

Building Teams

Communication Conflict

Controlling Anger

First Impressions

Interpersonal Skills

Listening Skills

Enter-Tain-Ment

Training and Facilitation

Training
Facilitation
Recent Workshops
Schedule

Finding Investments

Grants Management

Glossary

Workshops

Connecting Investment Capital With Entrepreneurs and Sound Businesses

Business Art

Home of the

"B. Stone" Artists

from the

Geronimo Stone Series

Craig A. Stevens

Student Support

Classy Photos
UoP Students
Trevecca Students

Finding Investments

Grants Management

Glossary

Workshops

Connecting Investment Capital With Entrepreneurs and Sound Businesses

Interesting Projects

Water Hyacinth Project - Mission: Turn the Aquatic Weeds Problem into a Blessing.

email Craig Stevens

for a password.

Faith-Based Support

Faith-Based Technical Assistance Center

Book 1

Book 2

Theresa Heflin

Love Letters From God

Books & POD Casts

www.bizpods.mobi

Coming Soon by WBS

WBS Books

and Materials

Geronimo Stone,

His Music, His Love, and the Mobile of Excellent Management.

Free Ebook

7 Attributes of Excellent Management Workshop

Geronimo Stone,

Vol 2,

The Storms of Chaos

"...and another thing!"

Need Help Staying Awake During Work or Classes?

Because of Popular Demand

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Healthy Chocolates

For Your Own

Chocolate

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Irene at

(615) 300-8531

Send Questions (or Good Answers) to Customer_Service@westbrookstevens.com. Copyrights © 2001-7 CompanyLongName. Contact: Craig A. Stevens (COO) (615) 834-8838

Westbrook Stevens, LLC, a Woman Owned Small Business.

Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business.

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"Guard against the impostures of pretended patriotism."

George Washington, Farewell Address, September 19, 1796