Your Online Center of  Excellence For Mastering Change in the 21st Century

 

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Site Map

of

Business Concepts

 

The 5 Phases of Mastering Change

 

Westbrook Stevens Linked Business Models

Symptom Checker

Research Links

Problem Solving Tools

 

The WBS Assistant

Newsletter


Phase 1

Phase 1

Excellent Management


Step 1 - Leadership

 

Vision & Mission
Situational Leadership
Christian Leadership

 

Step 2 - Culture

 

Lifelong Learning

Communicating

Diverse Culture

Written Communications
Gung Ho Culture
Conflict Management

Conflict Resolution

Building Relationships


Step 3 - Customer Focus

 

Step 4 - Team Building
 

Step 5 - Problems Solving

 

Business Analyst

Business Intelligence

Configuration Management

Flow Charts
Force Field
Genba Kanri

Lean
Project Management

Portfolio Management

PMO

Root Cause
Selection Tools

Statistical Tools

TRIZ


 

Step 6 - Continuous Improvement
 

Step 7 - Performance Measures

 

 

Project Goals by Process

Project Management

Empowerment Layers

Problems Solving

 1 to 1 Selection Tool

Flow Charts


Phase 2

 

 

Phase 2

Storms of Chaos

 

Step 1 - Waves

Forecasting Trends

 

Step 2 - Lightning

Managing Risks
 

Step 3 - Buoyancy

Building Relationships
 

Step 4 - The Storm

Winning Competition

 

Step 5 - The Ship

Leading Your Ship

 


Phase 3

 

 


Phase 3

Drivers of Change

 

Step 1 - External Environment
 

Step 2 - Building People

Human Resources

Step 3 - Organizational Structure

Step 4 - Internal Environment
 

Step 5 - Systems Thinking

 

Employee Retention

Future Organization


Phase 4

 

 

Phase 4

Systems Loops

 

Open System

 


Phase 5

 

 

Phase 3

3 Phases of Change

 

Step 1 - Before the Change

Step 2 - During the Change
 

Step 3 - After the Change

 

 

 

 

Highly Customized Three Day Project Management Workshops:

 

PM10:  Project Management Basics – For those in nontechnical fields, new project managers, those looking for formal PM training, members of a project team, and others who have contact with projects and project managers.

 

PM 20:  Basic IT Project Management– For those in IT fields, new project managers, those looking for formal PM training, members of a IT project team, and others who have contact with IT projects and project managers.

 

PM 30:  Advanced Project/Program Management – For those with experience or ready to take the next step, those implementing project systems, those looking for formal PM training, program managers, and others who have to develop systematic and repeatable projects processes and senior managers.

 

PM 40:  Preparing for the PMP Certification – For those ready to study for and pass the PMI PMP. 

 

Link to PM Support (under construction)

Typical Project Management Topics To Select From

3 Day Workshop    

 

 

“Mr. Stevens

 

I thoroughly enjoyed the panel last night and I really appreciate your part to not only organize it, but to add to it with your experience and moderation.  I was also grateful for your effort to make us "talk amongst ourselves" with introductions!    The conversations were engaging and we have you to thank for that!...”

 

Eric Mullett

 

 

Congratulations again on the useful PMO LIG session you and Thene organized yesterday.

 

I just cruised your website and discovered the Geronimo Stone book.  A quick glance tells me it’s entertaining and instructive.  I look forward reading it and more of your info-packed site. 

 

This is a quick thank you and sincere appreciation for your varied gifts and teacher's spirit evidenced by your facilitation-style and site contents.

 

Beverly Gibson, Consultant

 

 

Learning Objectives -- Designed to meet your needs.  You decide.  Learn how to:

  • Understand concepts and benefits of project management

  • Manage scope

  • Get the biggest bang for the buck

  • Deliver results through a full Systems Approach to project

  • Empower others to pull your project forward with the Seven Attributes of Excellent Management

  • Plan using the best project tools

  • Monitor and control to ensure positive results

  • Keep customers happy

  • Track requirements

  • Build project management systems

  • Implement project management systems in your company

  • Lower stress and improve enjoyment

 

Why Take This Course:

 

To ensure that your projects achieve stated goals, on time, at least cost, and with appropriate quality.  To help maximize profits.  To avoid damaged repetitions.  To maximize customer satisfaction.  To increase employee satisfaction.  To lower stress. 

 

Who to Invite:

 

·        Professional leaders or those who should be.

·        Project Managers or Those who work with Projects.

·        May be customized to fit all levels of skills and experiences.

 

Workshop Style:

 

With Enter-Train-Ment (entertaining training) methods and highly facilitated group sessions, participants work in small groups to learn excellent strategic planning tools and techniques and selectively apply them to real life problems.  We could also use a fun pre-course adventure business story, Geronimo Stone, His Music, His Love, and the Mobile of Excellent Management (www.geronimostone.com).

 

 


 

Workshop Outline: Although every workshop is customized to fit your organization, here is one possible outline.   Each number represents a small module, website support, and POD cast.

 


Day One - Before the Project Begins and The Concept Page

 

1.      The Hidden Phase of Project Management "Before the Project Begins"

1.1 Introductions - Understanding Project Management and the Three Phases of Implementing a Change

1.1.1   Introducing participates, facilitator, material, and roadmap

1.1.2   Explain (Classroom) Theory, Observations, (Small Group) Application Modification, and (Homework) Action

1.1.4   Discovering the “need for” and “benefits of” Project Management

1.1.5   Finding the "Who" and "What" of our Project Management

1.2    External Environmental Issues

1.2.1    Contracts and Negotiations

1.3    People Issues

1.3.1    Policies and Politics

1.3.2    Sponsors and Stakeholders

1.4    Organizational Issues

1.4.1   Explaining the Three Phases of Change

1.4.2    Business Life Cycles

1.4.3    Project Life Cycles

1.4.4    Organization of 21st Century

1.5    Internal Environmental Issues and Culture

 

1.6    Systems (Systematic and Repeatable)

1.6.1    Infrastructure

1.6.2    Processes

1.6.3    Project/Program Management Office

1.6.4    Project Portfolio Management

 

2.0    The Concept Phases

2.1    Chartering

2.1.1    Defining Scope

2.1.2    Business, Technical, and Operation Objectives

2.2    Managing Scope Creep

 

2.3   Cost-Time-Requirements/Scope - The Triple Constraints

2.3.1    Tradeoffs, Negotiations, and Change Management

2.4   Risks Assessments

 

2.5    Resource Allocations and Staffing

 

2.6    Requirements Gathering and Documentation

2.6.1    Gathering Functionality

2.6.2    Understanding Attributes

2.6.3    Discovering Constraints

 


 

Day Two - Planning For Success

 

3.0      Planning Phase

3.1.   Brain Storming Tasks

3.1.1    Cards on the Wall and Other Methods

3.1.2    Using WBS and Selecting Numbering Systems

3.1.2.1    Planning, Scheduling, Staffing, Budgeting, and Control

3.1.3    Forms and Record Keeping

3.2    Matching Objectives, Methodology, and Requirements  

3.2.1    Using the Requirements Documentation During Planning

3.2.2    Managing Scope Creep and Change Control

3.3    Network Logic Diagramming and Swimming Lanes

3.3.1    Dependency Analysis

3.3.2    Estimating Work

3.3.2.1    Estimating Time - CPM, and PERT

3.3.2.2    Targets vs. Estimates vs. Commitments

3.3.3    Forward and Backward Passes and Critical Paths

3.3.4    Crashing Critical Paths

3.4   Estimating Cost

 

3.5    Gantt Charts

3.5.1    Resource Leveling

3.6    MS Project Software and Spread Sheets

 

3.7    Risks Management

3.7.1    Understanding Risk and Knowledge 

3.7.2    Contingency Planning

 


 

Day Three - Successful Implementation, Closure, and Operations

 

4.0 The Implementation Phase

 

4.1    Seven Attributes of Excellent Management

4.1.1    Leadership

4.1.1.1 Situational Leadership

4.1.1.2 Motivation and Empowerment

4.1.2    Building an Effective Culture

4.1.2.1 Communication

4.1.3    Customer Focus

4.1.3.1 Meetings

4.1.3.2 Customer Relationship Management

4.1.4    Building People and Teams

4.1.4.1 Empowerment

4.1.4.2 Conflict Resolution

4.1.4.3 Productivity

4.1.5    Maximizing Skills and Core Competencies

4.1.5.1 Problem Solving and Facilitation

4.1.6    Change Management and Process Improvement

4.1.7    Project Performance Measures

4.1.8    Earn Value and Other Performance Measures

4.2       Project Management Institute’s Knowledge Areas

4.2.1     Project Integration Management

4.2.2     Project Scope Management

4.2.3     Project Time Management

4.2.4     Project Cost Management

4.2.5     Project Quality Management

4.2.6     Project Human Resource Management

4.2.7     Project Communication Management

4.2.8     Project Risk Management

4.2.9     Project Procurement Management

 

5.0      Closure or Transition Phases

 

5.1       Using the Requirements Documentation

5.1.1    Checking and Signing Off on Requirements

5.2       Customer Training and Support

 

5.3       Contract Issues

 

5.4       Lessons Learned

 

5.6       Evaluations and Rewards

 

6.0      Operational Phases

 

6.1       Customer Relationship Management

 

6.2       Maintenance and Support

 

6.3       Marketing and Referrals

 

Project Goals by Process

Sponsors and Services

Microsoft Partner Service and Products

 

MS Partner Services

MS Products Discounts

 

 

Training/Consulting  Support

 

Successful Change

 

Project Management

PMP Training

Basic PM

Advanced PM

PMO Development

PM Support

 

Business Analysis

BA Basics

 

Strategic Planning

Configuration Management

Value Engineering Change Management

Future Organizations

Risk Management

Audit Support

 

Managing Stress while in the Storms of Chaos

 

Excellent Management

The Workshop

 

Building Leaders

Supervisor Skills

Project Management

Motivation

Employee Retention

Customer Service

 

Problem Solving

Improvement

Statistics (SQC)

Productivity

Process Improvement

Performance Measures

 

Business Planning

OD Support

 

Engineering

 

Industrial Engineering

Systems Engineering

 


Soft Skills

 

Stress Management

Body Language

Building Teams

Communication Conflict

Controlling Anger

First Impressions

Interpersonal Skills

Listening Skills

 

Enter-Tain-Ment

 

Training and Facilitation


Training
Facilitation
Recent Workshops
Schedule

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Business Art

 

Home of the

"B. Stone" Artists

from the

Geronimo Stone Series

 

 

Craig A. Stevens

 


Student Support

 

Classy Photos
UoP Students
Trevecca Students
 

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Interesting Projects

 

 

Water Hyacinth Project - Mission: Turn the Aquatic Weeds Problem into a Blessing.

 

email Craig Stevens

 for a password.

 


Faith-Based Support

 

Faith-Based Technical Assistance Center

 


 

Book 1

Book 2

Theresa Heflin

Love Letters From God

 



Books & POD Casts


www.bizpods.mobi

 Coming Soon by WBS

 

WBS Books

and Materials

 

 

Geronimo Stone,

His Music, His Love, and  the Mobile of Excellent Management.

 

 www.Geronimo

Stone.com

 

Buy Paperback

Buy Hardcover

Free Ebook

 

 

7 Attributes of Excellent Management Workshop

 

 

Geronimo Stone,

Vol 2,

The Storms of Chaos

 


 

"...and another thing!"  

 

Need Help Staying Awake During Work or Classes?

 

711821

 

Because of Popular Demand

Here is Where you Can Get Craig's Energy Drinks

 


Healthy Chocolates

 

 

For Your Own

Chocolate

Business Call

Irene at

(615) 300-8531

 

 

Send Questions (or Good Answers) to Customer_Service@westbrookstevens.com.  Copyrights © 2001-9.  Contact: Craig A. Stevens (COO) (615) 834-8838 

Westbrook Stevens, LLC, a Woman Owned Small Business.

 

Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business. 

 

Our goal is for all we do to be Christ-centered and consistent with Judeo-Christian values.

 

"Guard against the impostures of pretended patriotism."

George Washington, Farewell Address, September 19, 1796