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Phase 1

Phase 1

Excellent Management


Step 1 - Leadership

 

Vision & Mission
Situational Leadership
Christian Leadership

 

Step 2 - Culture

 

Lifelong Learning

Communicating

Diverse Culture

Written Communications
Gung Ho Culture
Conflict Management

Conflict Resolution

Building Relationships


Step 3 - Customer Focus

 

Step 4 - Team Building
 

Step 5 - Problems Solving

 

Business Analyst

Business Intelligence

Configuration Management

Flow Charts
Force Field
Genba Kanri

Lean
Project Management

Portfolio Management

PMO

Root Cause
Selection Tools

Statistical Tools

TRIZ


 

Step 6 - Continuous Improvement
 

Step 7 - Performance Measures

 

 

Project Goals by Process

Project Management

Empowerment Layers

Problems Solving

 1 to 1 Selection Tool

Flow Charts


Phase 2

 

 

Phase 2

Storms of Chaos

 

Step 1 - Waves

Forecasting Trends

 

Step 2 - Lightning

Managing Risks
 

Step 3 - Buoyancy

Building Relationships
 

Step 4 - The Storm

Winning Competition

 

Step 5 - The Ship

Leading Your Ship

 


Phase 3

 

 


Phase 3

Drivers of Change

 

Step 1 - External Environment
 

Step 2 - Building People

Human Resources

Step 3 - Organizational Structure

Step 4 - Internal Environment
 

Step 5 - Systems Thinking

 

Employee Retention

Future Organization


Phase 4

 

 

Phase 4

Systems Loops

 

Open System

 


Phase 5

 

 

Phase 3

3 Phases of Change

 

Step 1 - Before the Change

Step 2 - During the Change
 

Step 3 - After the Change

 

 

 

 

Patricia Leonard: Actor, Speaker, Life Coach

www.DivaTheatre.com 

There is a major revolution happening that cannot be addressed by simply restructuring and reorganizing, changing the size of the employee base, or by adding new technology. 

 Companies must embrace their competition, empower their business partners, and develop their workforce to be leaders and ‘possibility thinkers’.  Total quality, continuous improvement and breakthrough thinking are required.

 Our company prides itself in offering innovative processes for dealing with these 21st Century business requirements.  A ‘leading-edge’ business philosophy must deal with the expectations of a changing workforce as well as business strategies and tactics. 

We maintain that through creative approaches, quality performance, timely delivery, and pioneering clients; we can serve the new and ever shifting demands in this new millennium.

 WE BELIEVE:

¨       That addressing human needs is a key in reshaping this emerging society.

¨       The successful companies of the 21st century must commit to establishing a win/win approach to doing business in order to meet the challenges in a rapidly changing business environment.

SERVICES PROVIDED:

¨       Business keynote and motivational speaking.

¨       Conference/events hosting and entertaining.

¨       Professional and personal coaching.

¨       Facilitation for group process work.

¨       Consulting support for visioning, project implementation, marketing focus, and business planning efforts.

¨       Custom designed services.

Patricia Leonard has over twenty years of experience as a Corporate Trainer and Human Resource professional with a Fortune 500 Company.

She has worked with various types of business organizations such as manufacturing, insurance, pharmaceutical, marketing and advertising, food product producers.  The sizes of the organizations have ranged from a small workforce of less than 100 people to major corporations of over 5000 employees.

Patricia has a personal commitment to help organizations improve the quality of work life for their employees.  Her ability to motivate and excite people about living and about their work is contagious and almost magical.

Some samples of the types of training and consulting services provided by

The Message Arts Company, follow:

¨       Group Facilitation and Process Design

¨       Employee Development Programs Implementation

¨       Outplacement Process Design and Management

¨       Communication and Listening

¨       Career Change – How to successfully change career direction

¨       Stages of Team Development

¨       Managing Change in an Out of Control Business World

¨       Leadership Development

¨       Recognizing The Masks We Wear

¨       Personal Awareness and Self-esteem

¨       Empowering Through Coaching

¨       Diversity and Stereotypes

¨       Conflict Resolution

¨       Recognition and Feedback

¨       Getting What You Want in Work and Life

¨       Creativity-Letting Go of The Old and Generating The New

¨       Power of A Positive Mental Attitude

¨       3 Steps to Managing Change in personal and professional life

¨       Train-The-Trainer  (Development of Internal Training and Facilitation Resources)

¨       Custom Designed Programs and Processes To Your Specifications

 

Resume

Patricia believes:      Life is a gift.  The way we wrap it is our choice.

 She is a writer, performer, speaker, and business owner; providing services in conference/event hosting, entertainment, keynoting, workshop facilitation, and product design.  A “Message Artist”, bringing art to communication.

 OFFERINGS: 

For Conventions, Retreats, Organizations, Corporations and Universities.

 

  • “I’ve Got A Date”…a dilemma of Mid-Life,  A one-woman show about a mid-life happening.   It is funny, real life and appeals to all.

 

  • Managing Change from a Mindful Perspective. (In life and business) A keynote speech and/or a one-day workshop about making fundamental change verses incremental change.  Seeing from a ‘beginner’s mind is a requirement for successfully managing change.

  

  • The “ABRA-KA-DABRA” of Life…you are the magician.  A motivational speech and/or workshop about manifesting one’s visions and goals.  The first step is to “Believe”.

  • Sight and Insight…integrating Intellect and Intuition.  An entertaining approach to learning about trusting the intuition or ‘gut knowing.  Presented by a ‘Muse’.  Magical; yet practical.

 

More Topics:  Personal Power and Self-Promotion, Getting the Career You Want,  Stress Management.

 

What They Are Saying      

 

  • She makes it fun.  We never know what to expect.  Workshop Participant

  • *She causes me to step outside my box.  She stretches me.  Career Planning Client

  • *Patricia is inspirational and a natural motivator.   Owner, Shy Hill Marketing

  • *She is a female, Anthony Robbins.  Workshop Participant

A Senior Human Resource and Corporate Training professional with expertise in executive coaching, outplacement consulting, training design and delivery, leadership development, organizational change and new business startup management.  A high-energy visionary focused on results.

 

PROFESSIONAL EXPERIENCE

 

PATRICIA LEONARD & ASSOCIATES, Nashville, TN, 1991-Present

President.            

.               Provide management development, career coaching, and redeployment services.

.               Keynote motivational speaking.

.               Design and deliver training programs focused on the ‘socio’ side of the “21st Century Workplace”. 

.               Consult with organizations to establish business direction and management strategy.

.               Contract with organizations on project management, group facilitation and workshop facilitation.    

 

MANAGED HEALTH NETWORK COMPANY, San Rafael, CA, 1993-Present

LEE HECHT HARRISON, Nashville, TN, 1999-Present

Contract Trainer/Consultant, (contracting work)

.               Work on a contract basis providing consulting and training design and delivery services.

.               Offer executive services regarding career transition, leadership and management practices.

.               Act as a direct client representative and resource.

.               Provide feedback on customer situations and needs, as appropriate.

.               Build customer relations.

 

CUMMINS DIESEL ENGINE COMPANY, INC., Columbus, IN                                  1976-1992

Recruiting Manager, 1990 - 1992

.               Responsible for the manufacturing plants professional and technical recruiting.

.               Structured compensation and professional development in alignment with corporate guidelines.

.               Restructured the college recruiting and Co-op programs building strong university relationships.

.               Established an ‘interview skills’ training program and created company interviewing teams.

.               Created an Affirmative Action Program resulting in an increase in minority retention.

.               Developed and delivered workforce training seminars.

 

New Business Startup Human Resource Specialist, 1990 - 1991

.               Managed the Human Resource responsibilities for a new startup Components Plant.

.               Recruited and hired the staff for the manufacturing facility completing ahead of schedule.

.               Supervised and directed an administrative startup team.

 

Outplacement Counselor, 1989  - 1990

.               Counseled employees in career refocusing for redeployment.

.               Authored a resume booklet of all available personnel and distributed to hiring companies.

.               Designed and delivered Stress Management, Interviewing Skills and Resume Writing classes.

.               Managed the Outplacement Center Activities.

  

Personnel Manager, Columbus Operations, 1988  - 1989

.               Managed the company’s college and professional recruiting process.

.               Provided Human Resource support for the staff, assembly and machining areas.

.               Resolved line operation issues working with the office and manufacturing unions.

 

Corporate Organizational Effectiveness and Training Consultant, 1982  - 1988

                New Business

.               Consulted to New Business Management regarding implementation and training needs.

.               Directed a 3-day ‘ New Business Expo’ with 40 business exhibits on a budget of  $1,000.

                Organizational

.               Provided consultation and facilitation on work design, human resource development, problem solving, group dynamics and role clarification to internal organizations and various manufacturing plant sites.

.               Led a successful training design effort on a manufacturing line which became a company model.

 

Office Automation Manager, 1980  - 1982

.               Directed and coordinated the company’s office automation efforts and managed a $450,000 technology budget.

.               Strategic part of the office union contract negotiations.

.               Supervised an office training department and facilitated the implementation of a “train-the-trainer” concept giving departments autonomy in determining and delivering their training requirements.

 

Office Systems Supervisor, 1976  - 1980

.               Managed the pilot of a new office concept called the “Administrative Team”; which provided office support to a diversified group of employees. Effective balancing of workload cut overtime costs by 30%.

 

 

                                            EDUCATION AND PROFESSIONAL DEVELOPMENT

 

.               Bachelor of Science in Human Resource Management

Martin University in Indianapolis, IN                                              

.               Certified Zenger-Miller Training Consultant in Frontline and Working training elements.

.               Certified Outplacement Counselor with Lee Hecht Harrison, Nashville, TN

.               Employee Assistant Program Trainer with Managed Health Network, San Rafael, CA

.               Trained in Business consulting and personal growth development at National Training Labs (NTL) in Bethel, MA                                                                                                                      

.               Professional Speaker –National Speakers Association Tennessee (NSAT)

.               Member and Officer of Toastmasters International Organization

 

 

THEATRE

 

“I’VE GOT A DATE”          Principal Part       Bongo After Hours, Nashville, TN (One woman show)              

“Death and The King’s Horseman”     Principal Part       Martin University, Indianapolis, IN

“Steppin’ Out”                                   Principal Part       Lakewood Theatre, Lakewood, TN     

“I Believe In Me” (A children’s Show)         Principal Part      Lakewood Theatre, Lakewood, TN

 

 

FILM/TELEVISION

 

Brute Force                                                    Extra                             Movie Production Company             

Dottie West Story                                           Extra                             Movie Production Company                             

“X’s & O’s”                                                       Extra                             Television Production Company

Melrose Place                                                 Extra                             Television Production Company

Gladys a barfly in “Galaxy”                              Principal Part               Television Production Company

 

 

COMMERCIALS

 

“Amway”                                                       Extra                              Television Production Company

“HCA”                                                            Extra                              Television Production Company

“Popeye’s Chicken”                                     Extra                              Television Production Company

 

 

MUSIC VIDEO

 

Lorrie Morgan                                               Extra                              Local Video Production Company

Mavericks                                                    Extra                              Local Video Production Company   

 

 

TRAINING

 

Vocals & Stage Presence           THE STUDIO and Jocelyn Kasper

Acting for Theatre                     “Actors Bridge” Bill Feehley

On Camera Acting                     Tom Bartlett, Jill Massey, Instructors

Acting Techniques                     College Arts, Studio/Casting Net

Dance Classes/Movement            Dance Clubs/Dramatic Arts Studio

Acting Class                              Molly Benson Studio and Agency, LA

 

 

 

 

 

 

 

 

 

 

 

 



 

Sponsors and Services

Microsoft Partner Service and Products

 

MS Partner Services

MS Products Discounts

 

 

Training/Consulting  Support

 

Successful Change

 

Project Management

PMP Training

Basic PM

Advanced PM

PMO Development

PM Support

 

Business Analysis

BA Basics

 

Strategic Planning

Configuration Management

Value Engineering Change Management

Future Organizations

Risk Management

Audit Support

 

Managing Stress while in the Storms of Chaos

 

Excellent Management

The Workshop

 

Building Leaders

Supervisor Skills

Project Management

Motivation

Employee Retention

Customer Service

 

Problem Solving

Improvement

Statistics (SQC)

Productivity

Process Improvement

Performance Measures

 

Business Planning

OD Support

 

Engineering

 

Industrial Engineering

Systems Engineering

 


Soft Skills

 

Stress Management

Body Language

Building Teams

Communication Conflict

Controlling Anger

First Impressions

Interpersonal Skills

Listening Skills

 

Enter-Tain-Ment

 

Training and Facilitation


Training
Facilitation
Recent Workshops
Schedule

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Business Art

 

Home of the

"B. Stone" Artists

from the

Geronimo Stone Series

 

 

Craig A. Stevens

 


Student Support

 

Classy Photos
UoP Students
Trevecca Students
 

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Interesting Projects

 

 

Water Hyacinth Project - Mission: Turn the Aquatic Weeds Problem into a Blessing.

 

email Craig Stevens

 for a password.

 


Faith-Based Support

 

Faith-Based Technical Assistance Center

 


 

Book 1

Book 2

Theresa Heflin

Love Letters From God

 



Books & POD Casts


www.bizpods.mobi

 Coming Soon by WBS

 

WBS Books

and Materials

 

 

Geronimo Stone,

His Music, His Love, and  the Mobile of Excellent Management.

 

 www.Geronimo

Stone.com

 

Buy Paperback

Buy Hardcover

Free Ebook

 

 

7 Attributes of Excellent Management Workshop

 

 

Geronimo Stone,

Vol 2,

The Storms of Chaos

 


 

"...and another thing!"  

 

Need Help Staying Awake During Work or Classes?

 

711821

 

Because of Popular Demand

Here is Where you Can Get Craig's Energy Drinks

 


Healthy Chocolates

 

 

For Your Own

Chocolate

Business Call

Irene at

(615) 300-8531

 

 

Send Questions (or Good Answers) to Customer_Service@westbrookstevens.com.  Copyrights © 2001-9.  Contact: Craig A. Stevens (COO) (615) 834-8838 

Westbrook Stevens, LLC, a Woman Owned Small Business.

 

Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business. 

 

Our goal is for all we do to be Christ-centered and consistent with Judeo-Christian values.

 

"Guard against the impostures of pretended patriotism."

George Washington, Farewell Address, September 19, 1796