Your Online Center of  Excellence For Mastering Change in the 21st Century

 

Coming soon

Participate in a wiki site on

"Change Management and Systems" http://westbrookstevens.wetpaint.com/

Home ] Phase 1 - Excellent Management ] PM Support ] BA Support ] Applied Stats Support ] Phase 2 - Strategy ] Phase 3 - Drivers of Change ] Phase 4 - Systems Engineering ] Phase 5 - Change Management ] About_Us.htm ]

 

Site Map

of

Business Concepts

 

The 5 Phases of Mastering Change

 

Westbrook Stevens Linked Business Models

Symptom Checker

Research Links

Problem Solving Tools

 

The WBS Assistant

Newsletter


Phase 1

Phase 1

Excellent Management


Step 1 - Leadership

 

Vision & Mission
Situational Leadership
Christian Leadership

 

Step 2 - Culture

 

Lifelong Learning

Communicating

Diverse Culture

Written Communications
Gung Ho Culture
Conflict Management

Conflict Resolution

Building Relationships


Step 3 - Customer Focus

 

Step 4 - Team Building
 

Step 5 - Problems Solving

 

Business Analyst

Business Intelligence

Configuration Management

Flow Charts
Force Field
Genba Kanri

Lean
Project Management

Portfolio Management

PMO

Root Cause
Selection Tools

Statistical Tools

TRIZ


 

Step 6 - Continuous Improvement
 

Step 7 - Performance Measures

 

 

Project Goals by Process

Project Management

Empowerment Layers

Problems Solving

 1 to 1 Selection Tool

Flow Charts


Phase 2

 

 

Phase 2

Storms of Chaos

 

Step 1 - Waves

Forecasting Trends

 

Step 2 - Lightning

Managing Risks
 

Step 3 - Buoyancy

Building Relationships
 

Step 4 - The Storm

Winning Competition

 

Step 5 - The Ship

Leading Your Ship

 


Phase 3

 

 


Phase 3

Drivers of Change

 

Step 1 - External Environment
 

Step 2 - Building People

Human Resources

Step 3 - Organizational Structure

Step 4 - Internal Environment
 

Step 5 - Systems Thinking

 

Employee Retention

Future Organization


Phase 4

 

 

Phase 4

Systems Loops

 

Open System

 


Phase 5

 

 

Phase 3

3 Phases of Change

 

Step 1 - Before the Change

Step 2 - During the Change
 

Step 3 - After the Change

 

 

 

 

Hello Everyone

 

Here is our class's web page.  You can find handouts to down load, presentations and assignments to review, and a chat room where you can ask questions.  I hope this helps to make this class more enjoyable.  

Craig  

The Syllabus for MHR/4430 PRINCIPLES OF MANAGEMENT

 

Download the Geronimo Stone Book Here

 


Here is the information we will cover for this class....you'll love it.

All information found in the PowerPoint slides will be available here for you to review.  The presentation will be updated after every class.  SO, what you read before the class is outdated.  

General Makeup Instructions and Assignments for Missed Classes

  1. Read all of the material for your missed class.

  1. Do all of the required homework for the class you missed.

  1. Go to the website and study the slides or other material.

  1. Write a short report on the reading material, homework, and website material for the class you missed (just enough to cover everything missed).

    1. In your report explain how the homework, reading material, and website may apply to your work or thesis.  

    1. Remember to always include a cover letter (Cover letter in 1st person, the paper in 3rd person).

    1. Send the paper in electronically to craigastevens@westbrookstevens.com

  1. Come prepared to the next class with homework and reading material completed.  

  2. A good make-up assignment should take you about 12 hours to complete.  Please don't miss a class.

Grades, Evaluations, and Class Room Agreements

Class and Instruction agreements, may change as we talk about them in class.  This section will be updated as agreements change.


Week 1 Presentations

Assignments Due

  1. Week 1: 1. Read Chapters 1-4 in Management of Organizational Behavior by Hersey, Blanchard & Johsnon, 8th edition
  2. Look up (find) and bring one additional article on motivation to class. Be ready to discuss how it fits. Write a short summary paper on the article you bring. Tell me how this article and the readings compare or differ.

All of these readings will be very important the first night.  Each of you will give an oral presentation based on these people.  We will do this in groups (as assigned in class) and we will have some time to prepare.  So come prepared and don't let your group down.

Here is what to expect when I grade the papers.

  • The shorter the paper the better but hit all the points.  Put some meat in the report from the readings and class materials.

  • Send the paper to me by email at craigastevens@westbrookstevens.com 

  • The papers are due by midnight the day of class.  I subtract 10 points a week for late papers (for the last paper 10 points a day).

  • Name the file "TNU 4430 HW# Your Name," (i.e., TNU 4430 HW1 Stevens) so I can track them (-10 points for wrong file name)

  • Provide a Cover letter (-10 Point for no cover letter).  Not a coversheet, but a real business letter.  Tell me what you are sending me in detail. 

  • You may use graphs and pictures to make your points (no more than 50% of the space).

  • Do not use Passive Voice (-10 point for excessive passive voice)

  • Do not use 1st Person in the report (just the cover letter).

Here’s a tip…In MS Word go to “Tools” in the menu bar.  Then select “options” and find the spelling and grammar tab.  Look at all of the style and grammar checks and select the most formal options.  This will help you check your papers.  You may have to reset your spell checker to find all of the suggestions (the second time you check your paper).  When I grade, I use the software to check what it will and then I read the document. If you do the same.  You will find mistakes before I do and get a better grade.  

Link to the Writing Tips for the Week

The Critical Synthesis (Summary) Paper is the Last Assignment Due 

The critical synthesis paper is due on the sixth week.   The Critical Synthesis paper should cover.

  1. The Significance of Motivational Theories and Theorists in Management 

  2. Today Leadership Models (a) Situational Leadership (b) MBO, and (c) TQM   

  3. Insight into Cross-Cultural (Diversity) in today’s work force 

  4. The Importance of Sound Christian Values 

  5. Your Own Leadership Style: LBAII

Relate your critical synthesis paper to:

  1. Personal Life/Family 

  2. Career Enhancement 

  3. Relationship with God and Others and/or

  4. Your Thesis

Team Assignment Due Week 6.

  1. Co-Author with me a Paper To Publish in A Publication of Your Choice, based on one of the elements of the linked management models or any other subject we cover in class.

  • The paper should be based on your background or experiences.

  • The paper will be completed on the 5th week but may still be updated and sent to the proposed publisher some time after that.

  • I will participate in the writing and publishing of all papers.

  • This will become a part of your resume as the papers get published. 

  • It should include several references to your readings and class material.

And

  1. Deliver an "Entertaining" explanation to the class about your paper, we will do this around a table at a restaurant somewhere in Nashville.  During the last class.  The last class, will be a party class and  

All Teams

Assignment for Next Week

  1. Bring to next class:

  1. Team Project Charter, 

  2. Ideas for Publication and Presentation, 

  3. Name of two to four team members, 

  4. Log from the team meeting where you came to decisions (email, phone, or in person). 

  5. A plan for conflict resolution. 

All in a formal team report (could be done in one page).  Go to week two for some charter tips.

 

Also, go to the middle of the page for the link below to see more information about charters in general.  http://www.westbrookstevens.com/concept_phase.htm

Outline of Class Material Covered.

Introduction:

Introduction to Professor, if you would like to see some of the information again go to the links below:

  • Craig as an Artist:  We looked at examples of Craig's Art. Use the browser's "Back" space feature to come back.

  • Companies Craig Has Worked For (some of these on this list are from others connected to Westbrook Stevens, LLC) List of Companies. Use the browser's "Back" space feature to come back.

  • Craig's Resume. Use the browser's "Back" space feature to come back.

We then introduced the students.

  • If you would like to provide me with information to link to your business or personal information you may.

We introduced the major topics for the next six weeks.

We talked about how the major topics will fit into five elements of a business.  To see more information click on the figure below.

 

During this class we spent the majority of the time in groups talking about the following people.

History of Management Research Chart

Management Theories, Click here to see an overview the "Researchers" we talked about in class. Use the browser's "Back" space feature to come back.

Next week we will start where we left off.

Grades:

 If you have any questions email me at craigastevens@westbrookstevens.com.


Week 2 Presentations

Assignments Due

  1. Read article, “The Values and Pitfalls of MBO” by James Owens

  2. Read Chapters 6-7 in Management of Organizational Behavior by Hersey, Blanchard & Johnson, 8th edition.

  3. Read as much of Geronimo Stone as you can (optional reading).

  4. Bring to class: The Team Project Charter:

  • Publication Title or Webpage Overhaul, 

  • Ideas for Publication outline, 

  • Name of two to four team members, 

  • Log from the team meeting where you came to decisions (email, phone, or in person). 

    A plan for conflict resolution.  All in a formal team report.  You may use the class electronic Q and A board to decide on teams.

Our Link to the Writing Tips for the Week.

Below is a list of the possible subsections for a project charter.  You could use some of these in your charter.

Maybe the following will help:

  1. Name of your group

  2. Name of the people in your group

  3. Mission of your group

  4. Scope and goals of your group

  5. Responsibilities 

  6. Subject of your paper

  7. Publications you are targeting

  8. Rules of the group and/or conflict resolution plan 

 

Outline of Class 2

  1. We finished the theories from week 1.

  2. We will talk about the following in the weeks to come:

    Performance Measures and MBO

    We will talk about Management of Cross-Cultural Perspectives next week.

    We talked about assignments and ideas.  Go to Week 3 to see the assignments due for that week.  Always include a cover letter.

 


Week 3 Presentations

Assignments Due

  1. Read chapter 8-11 in Management of Organizational Behavior by Hersey, Blanchard, and Johnson, 8th Edition

  2. Read Part 1 and 2 of the Deming Management Method by Mary Walton.

  3. Turn in annotated outline of paper or Webpage Overhaul.

The Critical Synthesis (Summary) Paper

During the class we talked about the critical synthesis paper due on the seventh week by email.   Address all five points (the last class had other assignments).  

  1. The Significance of Motivational Theories and Theorists in Management 

  2. Today Leadership Models (a) Gung-Ho, (b) MBO, (c) TQM and (d) Situational Leadership 

  3. Insight into Cross-Cultural (Diversity) in today’s work force 

  4. The Importance of Sound Christian Values 

  5. Your Own Leadership Style: LBAII

Relate your critical synthesis paper to:

  1. Personal Life/Family 

  2. Career Enhancement 

  3. Relationship with God and Others and/or

  4. Your Thesis

Writing Assignment

  • A first annotated outline of the paper to be turned in on week 3.

  • Each team is to make a suggestion for material for the Excellent Management Reference Book or for one of the Attributes.

  • The paper should be based on your background or experiences.

  • The paper will be completed on the 5th week but may still be updated and sent to the proposed publisher some time after that.

  • I will write and publishing all of the books and your work may be cited in the books.

  • This will become a part of your resume as the books get published. 

Writing Tips for Week Three 

Leadership Slides

Review of the levels of leadership, important to empower people  follow the link and go to the bottom of the page.

Deming Management Method

During Class we talked about the Book by Mary Walton, The Deming Management Method, Perigee NY, NY, 1986

We compared the Deming material with the attributes of excellent management.  

 

Click on the slide above to go to the Problem Solving Page then look for the tabs on the side to see the specific slides related to the helpful charts.


Week 4 Presentations

Assignments Due

  1. Read part 3 of The Deming Management Method by Mary Walton

  2. Read Building Molecular Support by Oncken

  3. Complete Leader Behavior Analysis II and bring to class 

  4. Turn in first draft of paper to be published

  5. Come prepared to talk about MBO vs 360 Performance

  6. Keep working on your Critical Synthesis Paper

During our class we talked about the Leader Behavior Analysis II and the readings.  The class did all of the presentations.  


Week 5 Presentations

Assignments Due

  1. Complete the final draft of the paper for publication and turn it in by midnight the night of class.

  2. Read Chapters 19-21 in the Management of Organizational Behavior by Hersey, Blanchard & Johnson, 8th edition (you probably already read 21 )

  3. Review of (online) Harvard Business Review Articles:

    • How to Fix Knowledge Management, by Gilmour, David Oct 2003, Vol. 81, issue 10, P16. 2P.

    • What do Managers Know Anyway? by Mezias John M.; Starbuck, William, H May 2003, Vol. 81 issues 5, P16. 2P

Material We Covered

We looked at change management.  Back click to come back here.


Week 6 Presentations

Assignment Due

  1. Critical Synthesis Paper

Last Night Party for the Spring of 05 Class

Here is our agenda:

Meet at a local restaurant at 6pm.

  1. Networking and talk about work you have to do on Thesis.

  2. Open with Prayer

  3. Order food and eat when appropriate

  4. Talk about our Management Scenario – to be completed on last night of class

  5. Presentation on your Paper for Publication

  6. We will go around the tables, someone will stand and talk about

    1. Appropriate questions

    2. The thing you enjoyed most about Trevecca and something that should be fixed

    3. One thing that you will use from our class and something I can improve on

    4. A good bye and something you enjoyed about the people you have spent so much time with.

  7. Awards ceremonies…you may bring a surprise award (for fun) for someone you have appreciated from class.

  8. Come prepare to be photographed having fun.

Go to the Other Last Class Photos.

Sponsors and Services

Microsoft Partner Service and Products

 

MS Partner Services

MS Products Discounts

 

 

Training/Consulting  Support

 

Successful Change

 

Project Management

PMP Training

Basic PM

Advanced PM

PMO Development

PM Support

 

Business Analysis

BA Basics

 

Strategic Planning

Configuration Management

Value Engineering Change Management

Future Organizations

Risk Management

Audit Support

 

Managing Stress while in the Storms of Chaos

 

Excellent Management

The Workshop

 

Building Leaders

Supervisor Skills

Project Management

Motivation

Employee Retention

Customer Service

 

Problem Solving

Improvement

Statistics (SQC)

Productivity

Process Improvement

Performance Measures

 

Business Planning

OD Support

 

Engineering

 

Industrial Engineering

Systems Engineering

 


Soft Skills

 

Stress Management

Body Language

Building Teams

Communication Conflict

Controlling Anger

First Impressions

Interpersonal Skills

Listening Skills

 

Enter-Tain-Ment

 

Training and Facilitation


Training
Facilitation
Recent Workshops
Schedule

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Business Art

 

Home of the

"B. Stone" Artists

from the

Geronimo Stone Series

 

 

Craig A. Stevens

 


Student Support

 

Classy Photos
UoP Students
Trevecca Students
 

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Interesting Projects

 

 

Water Hyacinth Project - Mission: Turn the Aquatic Weeds Problem into a Blessing.

 

email Craig Stevens

 for a password.

 


Faith-Based Support

 

Faith-Based Technical Assistance Center

 


 

Book 1

Book 2

Theresa Heflin

Love Letters From God

 



Books & POD Casts


www.bizpods.mobi

 Coming Soon by WBS

 

WBS Books

and Materials

 

 

Geronimo Stone,

His Music, His Love, and  the Mobile of Excellent Management.

 

 www.Geronimo

Stone.com

 

Buy Paperback

Buy Hardcover

Free Ebook

 

 

7 Attributes of Excellent Management Workshop

 

 

Geronimo Stone,

Vol 2,

The Storms of Chaos

 


 

"...and another thing!"  

 

Need Help Staying Awake During Work or Classes?

 

711821

 

Because of Popular Demand

Here is Where you Can Get Craig's Energy Drinks

 


Healthy Chocolates

 

 

For Your Own

Chocolate

Business Call

Irene at

(615) 300-8531

 

 

Send Questions (or Good Answers) to Customer_Service@westbrookstevens.com.  Copyrights © 2001-9.  Contact: Craig A. Stevens (COO) (615) 834-8838 

Westbrook Stevens, LLC, a Woman Owned Small Business.

 

Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business. 

 

Our goal is for all we do to be Christ-centered and consistent with Judeo-Christian values.

 

"Guard against the impostures of pretended patriotism."

George Washington, Farewell Address, September 19, 1796