Craig A. Stevens, PMP, CC

 Partial listing of SPEAKING, TEACHING, and COURSE DEVELOPMENT EXPERIENCE:

COLLEGE/UNIVERSITY TEACHING EXPERIENCES

CORPORATE WORKSHOPS EXPERIENCES

Presentations, Speeches, Books, and Publications

    COLLEGE/UNIVERSITY TEACHING EXPERIENCES

Vanderbilt University, College Of Electrical Engineering And Computer Science, Management Of Technology Program, Nashville, Tennessee: September 1998 to 2001 Adjunct Instructor, Taught both undergraduate and graduate classes.

• MT 231 – Principles and Management of Technological Innovation, (Undergraduate),

• MT 321 – Technical Project Management, (Graduate Level),

• MT 372-7 – Management of Change,(Graduate Level),

• MT 245 – Management of Technological & Organizational Change (Under/Graduate),

• MT 280 – Manufacturing Management (Graduate Level),

• MT 391 – Special Topics (Graduate), and

• MT 285 – Introduction to Manufacturing (Under/Graduate).

Belmont University, Professional Development Program, Nashville, Tennessee: Adjunct Instructor, Teaching professional development type courses centered around business modules based on personal research related to excellent management and organizational and technological change (with the following components).

• The Seven Attributes of Excellent Management , http://www.westbrookstevens.com/step_1.htm,

• Strategic Management  and Harnessing the Storms of Chaos - http://www.westbrookstevens.com/Step%202.htm ,

• Understanding the Drivers of Organizational Change - http://www.westbrookstevens.com/step_3.htm,

• Systems Thinking for Organizational and Business Optimization of Resources - http://www.westbrookstevens.com/step_4.htm ,  

• Three Phases of Change - http://www.westbrookstevens.com/step_5.htm, and

• Optimizing Organizational and Business Effectiveness.

Trevecca Nazarene University, Management and Human Relations Department, Nashville, Tennessee: Adjunct Instructor,

• MHR/3040 – Statistics

• MHR/4430 – Management Principles, and

• MHR/4310 – Systems Management Classes.

University of Phoenix Nashville Campus and Online, Nashville, Tennessee: teaching in classroom and on line courses for the Business and Technology schools.

• MBA/510 – Managerial Decision Making

• MBA 590 – Strategic Implementation and Alignment

• MGT/437 – Project Management

• MGT/554 – Operations Management

• MGT/573 – Project Management in the Business Environment

• MGT/578 – Strategy Formulation and Implementation

• MGT/591 – Implementation of Strategy

• QNT/530 – Statistics and Research Methods for Managerial Decisions

• QNT/531 – Advanced Problems in Statistics and Research Methods

• QNT/554 – Statistics and Research Methods for Managerial Decisions

• Certified to Teach Many Others

Nashville State Technological Institute, Community College, Continuing Education Program, Nashville, Tennessee: Adjunct Instructor, taught (1998-1999)

• One Day Project Management Training

• Customer Service Series –

  • Serving the Public,

  • Serving the Internal Customer/Client and Team Building, and

  • Manager’s Guide to Using Customer Service as a Competitive Strategy

Pellissippi State Technical Community College, Knoxville,

• Filled in for -- Business Presentation and Communication Skills.  Steven Gambrell

• Designed Managing Conflict/Change: Investigating the Cultural, Organizational, and Technological Changes in Business and Industry.   Steven Gambrell and Craig A. Stevens

The University of Tennessee, Industrial Engineering (IE) Department, Knoxville, Tennessee.  September 1983 to August 1985.  Teaching/Graduate Assistant.  Substituted for five professors:  taught classes, prepared and administered tests and assignments in the classes of

• Engineering Economy,

• Human Factors Engineering,

• Critical Path Method, and Project Evaluation and Review Technique (CPM & PERT) -- Project Management,

• Time and Motion Studies,

• Industrial Engineering Seminars, and

• Industrial Studies for Business majors. 

• Also was part of the original team that set-up and organized the video communications system for the I.E. Department’s distance learning program.

CORPORATE WORKSHOPS EXPERIENCES

Taught Corporate Workshops for many organizations (AMA, SAIC, US Army, US DOE, NASA, U.S. Navy, CNA, etc.) on Kaizen, SQC, Lean Manufacturing, Six Sigma, Soft Skills, Capacity Building for Non-profits, Best Business Practices, Strategic Management, Change Management, Innovations, Ethics, Project/Program Management (basic, senior, IT, software, etc.), Safety, IT, Seven Attributes of Excellent Management, Customer Service, other technical subjects, TQM, and Value Engineering.

Westbrook Stevens, LLC -- Consultant, Developer, Teacher/Facilitator, Author and Speaker on Change and The Linked Management Models.

http://www.westbrookstevens.com/linked_models.htm

Phase 1, The Seven Attributes of Excellent Management (How can we build an effective foundation for our organization?)

 http://www.westbrookstevens.com/step_1.htm

• Growing Leaders and Empowering People,

• Building a Winning Culture,

• Improving Customer Relationships,

  • Class 1: Serving the Public,

  • Class 2: Team Building, Serving Internal Customers, and

  • Class 3: Manager’s Guide to Customers Service and Team Building.

• Building People and Teams,

• Developing Skills, Core Competencies and Problem Solving,

• Measuring Performance, and

• Improving Continuously and Mastering Change.

 Phase 2, Navigating Through The Storms of Chaos (What can we expect and how should we react to the forecast?)

http://www.westbrookstevens.com/Step%202.htm

• Forecasting the Waves of Changing Trends,

• Preparing for the Lightning of The Unexpected Events,

• Competing Against the Storming Enemy Forces,

• Optimizing the Buoyancy of the Supporting Allies, and

• Leading Your Organizational Ship.

 Phase 3, Understanding The Drivers of Change (What drives secondary changes within our organization?)

http://www.westbrookstevens.com/step_3.htm

• Understanding the External Environment,

• Understanding People Issues,

• Developing Effective Organizational Structures,

• Creating a Competitive Internal Environment and Culture, and

• Building Effective Systems.

 Phase 4, Using Systems Thinking (Where should we focus our efforts to get the biggest bang for the buck?)

http://www.westbrookstevens.com/step_4.htm

• Understand the Interrelationships Within Your Organization,

• Minimize Cost and Maximize Effect,

• Developing the Plan,

 Phase 5, The Three Phases of Change in Implementing Your Plan (How can we make our plan more successful during implementation?)

http://www.westbrookstevens.com/step_5.htm

• Before the Change Happens (Ensuring Success),

• During the Change (Minimizing the Negatives), and

• After the Change (Maximizing Success).

 Nissan, Soft Skills for Managers and Lead Technicians,

• Communication,

• Interpersonal Skills,

• Performance Management, and

• Building Trust and Credibility.

 U.S. Department of Army (Civilian Personnel Operations Center, South Central Region) Redstone Arsenal, Instructor, had a contract to teach 10 courses including the Seven Attributes of Excellent Management.

NASA, National Aeronautics and Space Administration, Customer And Employee Relations Directorate At Marshal Space Flight Center, Huntsville, Alabama, January 2000 to 2001, Organizational Development Facilitator and Speaker, yearlong contract to provide

• Problem Solving Facilitation,

• Organizational Development,

• Process Improvement,

• Training, and

• Employee Orientation and Motivational Speeches.

 Metro Nashville City Government contract to train city employees.

Facilitated for several organizations.

    Presentations, Speeches, Books, and Publications

Series of Books in progress on a full systems approach to business and managing change. Creating Music from the Winds of Change Series www.geronimostone.com.

Step 1, The Mobile of Excellent Management
 

• Novel Case Study -- Geronimo Stone and the Mobile of Excellent Management. A story the leads you through the Seven Attributes of Excellent Management, Phase 1 of 5 of the Linked Management Models.

• Business Cook Book -- The Mobile of Excellent Management Step-by-Step

• Workbook – The Mobile of Excellent Management Workbook

Started - Step 2, Navigating the Storms of Chaos
 

• Novel Case Study -- Geronimo Jones, Navigating the Storms of Chaos. A story the leads you through the Storms of Chaos Model, Phase 2 of 5 of the Linked Management Models.

• Business Cook Book -- Navigating the Storms of Chaos Step-by-Step

• Workbook – The Storms of Chaos Workbook

Three other Sets
http://www.westbrookstevens.com/geronimo_stone.htm 
Step 3, The Drivers of Change
Step 4, Systems Thinking
Step 5, The Three Phases of Change

 

Textbook in progress on Change Management. Surfing the Tsunami of Change – or -- How to Surf the Change Tsunami Without Your Mommy-- A handbook on organizational change in a fast paced technology driven world.

 

---

 

1. Newsletter put on hold, “Raising Hope.” A Christ-Centered newsletter designed to help those dealing with loss.

2. Presentation - A panel discussion with senior executives on Program and Project Management Offices (PMOs) for PMI North Alabama Chapter, in Huntsville Alabama on 1 May 2008. The panel included Dr. Levin, CAPM, PMP, PgPM, Certified OPM3 Assessor & Consultant, A world-renowned PM author, lecturer & trainer; COL Don Hazelwood, PM, Unmanned Aircraft Systems, Program Executive Office for Aviation; Frank Castleberry, PMP, Director - SG&I PMO, Intergraph Corporation; and Craig A. Stevens, PMP, CC, President, Westbrook Stevens, LLC, Nashville, TN.

3. Facilitation and Development of Programs for the Nashville Chapter of PMI, Project/Program Management Office/Organization (PMO) Local Interest Group (LIG) (2007-2008).
   http://www.westbrookstevens.com/the_pmo.htm

4. Secrets of PMO Success (Helped to Develop)

5. Panel Discussion On Corporate Vs IT (and other departmental) PMO (1/31/2008)

6. Panel Discussion on Developing a Program/Project Management Office (10/25/2007)

7. Panel Discussion on Project Portfolio Management (7/26/2007)

8. PMI Nashville Newsletter articles:

9. The storms of Chaos in Project Management

10. Excellent Management in Project Management

11. Presentation and Paper, “Understanding Change Management Curves and Minimizing the Dips,” 28th American Society of Engineering Management, National Conference – Innovation in a Flattened World, November 8 2007, at the Marriott at the Convention Center in Chattanooga Tennessee.

12. Presentation and Paper, "Matching the Project Life Cycle to The Three Phases of Implementing Change," 3rd Annual Symposium, "Education Track: Project Management Methodologies," Monday, May 7, 2007 at the Nashville Convention Center, Nashville, Tennessee, Sponsored by the Project Management Institute.

13. Presentation and Paper, "The Seven Attributes of Excellent Management During Projects," 2nd Annual Symposium, "Racing Towards Project Management Excellence," April 28, 2006, at the Willis Conference Center in Nashville, Tennessee, Sponsored by the Project Management Institute.

14. Presentation, "The Seven Attributes of Excellent Management and How They Fit into the Project's Life Cycle," to the Nashville Chapter of the Project Management Institute, May 2002.

15. Presentation, “The Five Phases of Change,” to the Nashville Chapter of the Association of IT Professionals, December 2001

16. Presentation, “The Five Phases of Change”, to the Nashville Rotary Club presentation, October 2001

17. Stevens, C.A.; “Book Review of Taking Technical Risks: How Innovators, Executives, and Investors Manage High-tech Risks,” Engineering Management Journal, Vol. 13, No. 4, December 2001, ISSN 1042-9247.

18. Stevens, C.A.; Jim Nichols; Tawana M. Gardner; Joe Daily: “Step 1: Current Organizational Trends and A Basic Change Management Model,” American Society of Engineering Management, 21st National Conference Proceedings, October 4-7, 2000.

19. Stevens, C.A.; Jerry Westbrook; Jim Nichols; Joe Daily: “Step 2: Using The Westbrook Model for Understanding Organizational Elements That Drive Change,” American Society of Engineering Management, 21st National Conference Proceedings, October 4-7, 2000.

20. Stevens, C.A., “Step 3: Using the Westbrook Attributes For “Quality Management” to Understand and Maximize Organizational Change Effectiveness and Efficiency,” American Society of Engineering Management, 21st National Conference Proceedings, October 4-7, 2000.

21. Stevens, C.A., “Step 4: A Different “Extreme-Virtual-Organic” Organizational Structure Designed to Use Change as a Driving Force and Competitiveness Tool,” American Society of Engineering Management, 21st National Conference Proceedings, October 4-7, 2000.

22. Presentation “Work Force 2000, and the Six Attributes of Quality Management,” American Society of Quality Control, November 9, 1995, Nashville, Tennessee.

23. “Diversity, Creating a Single Company Culture in a Multi-Cultural Society,” National Management Association, August 15, 1995, Portsmouth, Ohio.

24. "Managing Work Force 2000," 36th Annual Tennessee Quality Conference, Sponsored by the University of Tennessee, American Society of Quality Control, The Tennessee Quality Award, and The Tri-Cities Institute of Industrial Engineers, at The University of Tennessee Conference Center, Knoxville, Tennessee, March 11, 1995.

25. "Integrated Competitiveness - The Integration of Culture, Systems, Customers and Suppliers, Teams, Problem Solving, Measurement, Change and Continuous Improvement, and Marketing Excitement," WATTec '95, Sponsored by The Institute of Industrial Engineers, Hyatt Regency Hotel, Knoxville, Tennessee, February 23, 1995.

26. Two hour presentation "Performance Measurements for Quality Improvement," Sponsored by The US Department of Energy, Oak Ridge Operations, Federal Building, October 26, 1994.

27. Presentation, "Managing Work Force 2000," 1994 ACCRA Annual Conference, Sponsored by The Association of Applied Community Researchers (ACCRA) - Affiliated with American Chamber of Commerce Executives and The American Economic Development Council, Stouffer Nashville Hotel, Nashville, Tennessee, June 18, 1994.

     

    “...Not only was your material extremely helpful to me and the Greater San Diego Chamber of Commerce (I copied your handouts for all of our staff), but your presentation style and musical accompaniment was entertaining, provocative and informative and made it the best presentation at our conference. You have a very talented team that does an excellent job in communicating the opportunities and challenges of current and future management trends.”
     

    1994, Max Schetter, Executive Vice President and General Manager, Greater San Diego Chamber of Commerce.

28. Presentation and Paper, "Managing Change With Configuration-Value Management," Sponsored by 34th Annual International Conference of the Society of American Value Engineers, Fairmont Hotel, New Orleans, Louisiana, April 24-27, 1994.

29. Presentation, Full Day Session on "Managing Work Force 2000." "Part 1, Forecasting Work Force 2000" and "Part 2, Managing Work Force 2000," WATTec '94, Hyatt Regency Hotel, Knoxville, Tennessee, February 24, 1994.

30. Presentation, "TQM: The What and Why Important to Technical Communications," Steven Gambrell and Craig A. Stevens, East Tennessee Chapter of the Society for Technical Communications (STC), Knoxville, Tennessee, January 25, 1994.

31. Presentation, A two hour session on "Quality Management in Government," Donna Riggs (DOE), Grover Smithwick (DOE, filling in for Joe La Grone), Dr. Jerry Westbrook (UAH), Craig A. Stevens (SAIC) sponsored by The Department of Energy, DOE Federal Building, Oak Ridge, Tennessee, November 4, 1994.

32. Stevens, C.A., Steven Gambrell, "Managing Change With Configuration-Value Management," Industrial Engineering Magazine, Institute of Industrial Engineers, May 93.

33. Presentations, A half day session on "Pollution Prevention and Waste Minimization," Karen Catlett (DOE) (Moderator), Stevens, C.A. (Co-Moderator), Ann Walzer (Energy Systems) Wayne Neff (Energy Systems), Bill Miller (Saturn) and Ken Hardison (UTK) sponsored by The Institute of Industrial Engineers (IIE), East Tennessee Chapter, U.S. Department of Energy, Martin Marietta Energy Systems (Energy Systems), and Science Applications International Corporation (SAIC), at WATTec, Hyatt Regency Hotel, Knoxville, Tennessee, February 1993.

34. Presentations, A half day session on "Intra-Preneurship" including: "The Intra-Preneurial Spirit," "Instilling Ownership," "Stimulating Creativity," and "Facilitating Innovation,” Stevens, C.A. (Moderator/Speaker), S. Gambrell, L. McCartney, Calvin Pepper, and Farris Jordan PhD, sponsored by The Institute of Industrial Engineers (IIE), East Tennessee Chapter, Science Applications International Corporation (SAIC), and Innovative Resources and Systems (IRaS) at WATTec, Hyatt Regency Hotel, Knoxville, Tennessee, February 1993.

35. Presentation, "Managing Change - Creating a Vision and Moving to that Vision," Stevens, C.A. and Steven Gambrell, sponsored by the National Presidents Program of WATTec, Science Applications International Corporation (SAIC) and Innovative Resources and Systems (IRaS) at WATTec, Hyatt Regency Hotel, Knoxville, Tennessee, February 1993.

36. Presentation/Papers, Special Session on Managing Change, Gambrell, Calvin Pepper, 4th International Conferences on Productivity and Quality Research, Miami FL, February 1993. Included in book, "Productivity and Quality Management Frontiers-IV," Industrial Engineering and Management Press Institute of Industrial Engineers, Norcross, Georgia, 1993.

     

    1. "Managing Change, Part 1 - Change Management - The human side of change and its relationship to quality and productivity,” Stevens, C.A., Steven Gambrel; "Managing Change,

    2. Part 2 - Team Communications in the 21st Century,” Stevens, C.A., Calvin Pepper, Steven Gambrell; "Managing Change,

    3. Part 3 - Facilitating and Controlling Change - Improving Competitiveness, Quality and Productivity,” Stevens, C.A., Steven

     

37. Presentation/Paper, "Configuration Management and Its role in Safety - Related to 29 CFR 1910.119,” Stevens, C.A., 9Th Annual International Maintenance Conference, Nashville, Tennessee, October 1993.

38. Calvin Pepper and Craig Stevens “Project Management – Maintaining Quality by Communicating,” Third International Waste Management Conference, ASQC, Las Vegas, Nevada, 92

39. Stevens, C.A., Steven Gambrell, "Moving Through the Three Phases of Organizational Change," Industrial Management Magazine, Institute of Industrial Engineers, July/August 1992.

40. Presentation, A half day session on Managing Change including: "Change Management - The human side of change," "Facilitating Change - Improving competitiveness," and "Controlling Change - Configuration Management and Value Engineering,” Stevens, C.A. (Moderator/Speaker), S. Gambrell, L. McCartney, N. O'Connor, and Farris Jordan PhD, sponsored by The Institute of Industrial Engineers (IIE), East Tennessee Chapter, Science Applications International Corporation (SAIC), and Innovative Resources and Systems (IRaS) at WATTec, Hyatt Regency Hotel, Knoxville, Tennessee, February 18-21, 1992.

41. Presentation/Paper, "Managing Change with Configuration-Value Management; The Integration of Configuration Management, Value Engineering, and Incentive Programs for Innovation,” Stevens, C.A., American Society for Engineering Management, 12th Annual Conference in Chattanooga, Tennessee, on October 20-23, 1991.

42. Stevens, C.A., K. Wright, "Managing Change with Configuration Management, What are the issues related to Quality and Productivity?" National Productivity Review, page 509, Executive Enterprises Publications Co., New York, New York, Fall 1991.

43. Presentation/Paper, "Managing Change with Configuration-Value Management; The Integration of Configuration Management, Value Engineering, and Incentive Programs for Innovation,” Stevens, C.A., R.F. Brown [P.E.], M. Owens, P. Thompson, R. Best, L. Stevens, 1991 Design Productivity Institute and International Conference, Honolulu, Hawaii, February 3-9, 1991.

44. Presentation/Paper, "Using Configuration Management to Maintain Quality and Productivity in a Competitive World," Stevens, C.A., R.F. Brown [P.E.], K. Wright, R. Best, 3rd International Conferences on Productivity and Quality Research, Session on Total Quality Management - Focus Issues, Miami FL, February 20-22, 1991. Productivity and Quality Management Frontiers-III, page 427, Industrial Engineering and Management Press Institute of Industrial Engineers, Norcross, Georgia, 1991.

45. Presentation, "Configuration Management (CM), What is it? Why is it important? Who needs it?" Stevens, C.A., to WATTec '90, 17th Annual Technical Conference and Exhibition, during a session entitled "Managing Change" sponsored by The Institute of Industrial Engineers (IIE), East Tennessee Chapter, in cooperation with Science Applications International Corporation (SAIC), Hyatt Regency Hotel Knoxville, Tennessee, February 23, 1990. Also served as session moderator.

46. Program (and other) Articles for the 1989-90 "Institute of Industrial Engineers Newsletter," Institute of Industrial Engineers (IIE), East Tennessee Chapter (Number 11), April 1990, March 1990, February 1990, January 1990, December 1989, November 1989, October 1989, September 1989.

47. Presentation, "Configuration Management (CM), What is it? Why is it important? Who needs it?" Stevens, C.A., to the Institute of Industrial Engineers (IIE), East Tennessee Chapter Program Speaker for April 1989.

48. Hungerford, J., C.A. Stevens, J. Snider, R. Sawhney, J. Weiner, and J. Wilhelm, "Warning Systems and Written Instructions for U.S. Golf Cart Industry, ANSI Standards for the Golf Cart Industry." The University of Tennessee, 1986.

49. Stevens, C.A., "300 Productivity Abstracts." MTM Association and The University of Tennessee, 1984.
    
    
    MAJOR INTERNAL PUBLICATIONS AND PRESENTATIONS: (many not shown)

     

50. Most not recorded

51. Supported the internal SAIC ECG Weekly Seminars in areas of Management: (1) “Intra-Preneurship – Stimulating Creativity and Facilitating Innovation,” Stevens, C.A. and S. Gambrell; (2) “Empowerment – Your Role in TQM Programs,” Stevens, C.A. and S. Gambrell.

52. Supported “The Bear Creek Burial Ground Walk-In Pits at Y-12 Plant Configuration Management Plan and Procedures, Martin Marietta Energy Systems, Oak Ridge, TN.

53. Supported “Material Flow Analysis for Paducah Gaseous Diffusion Plant Shipping and Receiving,” Shipping and Receiving Department, Martin Marietta Energy Systems, Paducah, KY, 1990.

54. Supported “Site Development and Facilities Utilization Plan for Oak Ridge Y-12 Plant,” Capital Resource and Facility Management Department, Martin Marietta Energy Systems, Oak Ridge, TN, 1989.

55. Supported “Scoping Study for the Enriched Uranium Factory Modernization,” Capital Resource and Facility Management Department, Martin Marietta Energy Systems, Oak Ridge, TN, 1989.

56. Stevens, C.A. “Review of the Utility Aspects of the Current Y-12 Site Development Plan and all Applicable Drawings and other Utility Data.” Phase 1; Y-12, Facilities Management Group, Martin Marietta Energy Systems, Oak Ridge, TN, 1989.

57. Supported “Final Safety Analysis Report (FSAR) for the Precipitator System at Y-12.” Martin Marietta Energy Systems, Oak Ridge, TN., 1988.

58. Stevens, C.A., B.E. Henderson, D. Wilkes, R.J. Rhea, J. Mosier, “Configuration Management at the Feed Materials Production Center.” Feed Material Production Center (FMPC), Westinghouse Materials Company of Ohio (WMCO), 1988.

59. Stevens, C.A., K.M. Weaver, and E. Freedman, “Manufacturing Process Flow Analysis (MPFA) Documentation. Volume I, Site Wide Engineering Notes. Volume II, Plant 5 Engineering Notes,” Feed Material Production Center (FMPC), Westinghouse Materials Company of Ohio (WMCO), 1988.

60. Heidel, G., C.A. Stevens, “Engineering Design Information Systems (EDIS),” Computer-Aided Engineering, Martin Marietta Energy Systems, Incorporation, Oak Ridge, TN, 1987.

61. Stevens, C.A., T. Hollenbeck, and M. Ward, “Introduction to INGRES.” IOC Historical Data Base, Department of Navy, SEMMSS Program, Oak Ridge, TN, 1986.

62. Baudry, T., C.A. Stevens, G. Heidel, “SRL TNX CAD Planning, Final Report,” Savannah River Laboratory (SRL), Aiken, SC, E.I. duPont, 1986.

63. Stevens, C.A., B. Brown, H. Liggett, and D. Huddleston, “Materials Safety Data Sheets (MSDS) Manual, Right to Know Laws,” David Witherspoon, Inc., Knoxville, TN, 1985.

64. Stevens, C.A., “Emergencies Plans for Hotel/Motel Industry,” Holiday Inn, Watauga Inns, Inc. (5 locations),” Crossville, TN, 1985.

65. Hungerford, J., J. Snider, R. Sawhney, J. Weiner, C.A. Stevens, and J. Wilhelm, “Evaluation of Club Car, Inc. Warning Systems and Written Instructions.” Club Car, Inc., GA, 1984.