Your Online Center of  Excellence For Mastering Change in the 21st Century

 

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Site Map

of

Business Concepts

 

The 5 Phases of Mastering Change

 

Westbrook Stevens Linked Business Models

Symptom Checker

Research Links

Problem Solving Tools

 

The WBS Assistant

Newsletter


Phase 1

Phase 1

Excellent Management


Step 1 - Leadership

 

Vision & Mission
Situational Leadership
Christian Leadership

 

Step 2 - Culture

 

Lifelong Learning

Communicating

Diverse Culture

Written Communications
Gung Ho Culture
Conflict Management

Conflict Resolution

Building Relationships


Step 3 - Customer Focus

 

Step 4 - Team Building
 

Step 5 - Problems Solving

 

Business Analyst

Business Intelligence

Configuration Management

Flow Charts
Force Field
Genba Kanri

Lean
Project Management

Portfolio Management

PMO

Root Cause
Selection Tools

Statistical Tools

TRIZ


 

Step 6 - Continuous Improvement
 

Step 7 - Performance Measures

 

 

Project Goals by Process

Project Management

Empowerment Layers

Problems Solving

 1 to 1 Selection Tool

Flow Charts


Phase 2

 

 

Phase 2

Storms of Chaos

 

Step 1 - Waves

Forecasting Trends

 

Step 2 - Lightning

Managing Risks
 

Step 3 - Buoyancy

Building Relationships
 

Step 4 - The Storm

Winning Competition

 

Step 5 - The Ship

Leading Your Ship

 


Phase 3

 

 


Phase 3

Drivers of Change

 

Step 1 - External Environment
 

Step 2 - Building People

Human Resources

Step 3 - Organizational Structure

Step 4 - Internal Environment
 

Step 5 - Systems Thinking

 

Employee Retention

Future Organization


Phase 4

 

 

Phase 4

Systems Loops

 

Open System

 


Phase 5

 

 

Phase 3

3 Phases of Change

 

Step 1 - Before the Change

Step 2 - During the Change
 

Step 3 - After the Change

 

 

 

 
Craig A. Stevens, President

Craig Stevens, Co-founder of Westbrook Stevens in Nashville Tennessee; has advanced degrees in Industrial/Systems Engineering and Engineering Management.  Craig has over twenty five years of experience working with large organizations such as The American Management Association, SAIC, Lockheed Martin, DuPont, Westinghouse, U.S. DOE, NASA, and U.S. DOD.   He has supported every level within an organizations from CEOs to New Employees and has worked with such industries as:  Agriculture, Healthcare, Manufacturing, Transportation, Research, Waste Management and Environmental Restoration, Construction, Governmental Organizations, and the Tourism/Restaurant/Hotel/Motel Industry. 

Phillip Clifford, Ph.D. Chief Scientist

Dr. Clifford has a strong teaching background.  He was an adjunct professor teaching Anatomy and Physiology I. for Nashville State Technical Community College.  The University of Phoenix the Director of Academic Affairs, Nashville Campus, FlexNet® Program Chair, Nashville Campus, the Chair for College of General and Professional Studies, Nashville Campus, an online faculty member; and the Acting Chair, College of Information, Science, and Technology, Nashville Campus; and the Area Chairman for the Sciences, for the Dallas Campus, Responsible for screening science faculty candidates, curriculum betterment, course module development.

He has a strong background in aquatic weed research, quantitative ecological food-web modeling, environmental toxicology, risk assessment, project management, senior scientific review. Projects of interest include: Markham Park (shooting range lead and antimony management), West Valley Nuclear Demonstration Project (Department of Energy [DOE] radioactive waste remediation - National Environmental Policy Act [NEPA] - Supplemental Environmental Impact Survey [SEIS]), International Paper Company (pond eutrophication management), U.S. Gypsum (dredging permit support),  several Department of Defense [DOD] - Installation Restoration Program [IRP] Resource Conservation and Recovery Act [RCRA]) sites around the country, Missouri old and new lead-belt mine risk assessments (Comprehensive Environmental Recovery, Compensation and Liability Act [CERCLA]), CERCLA/RCRA brownfields sites on Lake Erie, and many others.

Jerry Westbrook, PhD. Senior Scientist/Consultant

Jerry Westbrook has served many years as Professor and Chair of the Industrial and Systems Engineering and Engineering Management Department at The University of Alabama in Huntsville, Alabama. He has served in academia for over 35 years as lecturer and administrator. He consults and publishes in the field of engineering management theory and its applications in industry and government. He has a Ph.D. in Industrial Engineering from Virginia Polytechnic Institute, a Master of Science degree in Industrial Engineering from the University of Tennessee, and a Bachelor of Science degree in Electrical Engineering from Vanderbilt University. He is a registered Professional Engineer in the State of Tennessee and is a member of ASEM, IIE, and the ASEE. He was the 1999-2000 national president of the ASEM.

Patricia Leonard, HR Consultant

Patricia Leonard is a senior human resource and corporate training professional with expertise in training design and delivery, executive coaching, career transitioning and leadership development, organizational re-engineering and change management and new business startup and expansion.  As a high-energy visionary she is an actress, a comedian, and an excellent facilitator.  Some of her present consulting duties include, a focus on the ‘socio’ side of business, helping organizations to establish business direction and management strategy, providing management development, career refocusing and redeployment services, helping organizations on project management and group facilitation efforts and keynote and motivational speaking.

Steven Gambrell, Facilitator and Training Consultant

Steven Gambrell has delivered consulting solutions to a wide range of customers over the past 14 years. His abilities in consultative training and organizational research have allowed him to take on various challenges, which he helped solve with a "projectized" focus. Currently, with the American Management Association (AMA), he has served for three years as a key part of the project management best practices faculty team, both with customized on-site clients and AMA's public seminars, totaling over 50 deliveries. With NASA, he develops and delivers several courses in organizational development and performance. He also served in a project management role in the development of NASA's debut "corporate university" approach to training. 

Steven has maintained status as a part-time adjunct instructor for 6 years at the community college and university levels, developing and delivering courses in presentation skills and public speaking for both credit and non-credit sectors. Mr. Gambrell has presented at several regional and national conferences and has co-authored several articles and publications on organizational change and dynamics, presentation skills, and project management.

Sponsors and Services

Microsoft Partner Service and Products

 

MS Partner Services

MS Products Discounts

 

 

Training/Consulting  Support

 

Successful Change

 

Project Management

PMP Training

Basic PM

Advanced PM

PMO Development

PM Support

 

Business Analysis

BA Basics

 

Strategic Planning

Configuration Management

Value Engineering Change Management

Future Organizations

Risk Management

Audit Support

 

Managing Stress while in the Storms of Chaos

 

Excellent Management

The Workshop

 

Building Leaders

Supervisor Skills

Project Management

Motivation

Employee Retention

Customer Service

 

Problem Solving

Improvement

Statistics (SQC)

Productivity

Process Improvement

Performance Measures

 

Business Planning

OD Support

 

Engineering

 

Industrial Engineering

Systems Engineering

 


Soft Skills

 

Stress Management

Body Language

Building Teams

Communication Conflict

Controlling Anger

First Impressions

Interpersonal Skills

Listening Skills

 

Enter-Tain-Ment

 

Training and Facilitation


Training
Facilitation
Recent Workshops
Schedule

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Business Art

 

Home of the

"B. Stone" Artists

from the

Geronimo Stone Series

 

 

Craig A. Stevens

 


Student Support

 

Classy Photos
UoP Students
Trevecca Students
 

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Interesting Projects

 

 

Water Hyacinth Project - Mission: Turn the Aquatic Weeds Problem into a Blessing.

 

email Craig Stevens

 for a password.

 


Faith-Based Support

 

Faith-Based Technical Assistance Center

 


 

Book 1

Book 2

Theresa Heflin

Love Letters From God

 



Books & POD Casts


www.bizpods.mobi

 Coming Soon by WBS

 

WBS Books

and Materials

 

 

Geronimo Stone,

His Music, His Love, and  the Mobile of Excellent Management.

 

 www.Geronimo

Stone.com

 

Buy Paperback

Buy Hardcover

Free Ebook

 

 

7 Attributes of Excellent Management Workshop

 

 

Geronimo Stone,

Vol 2,

The Storms of Chaos

 


 

"...and another thing!"  

 

Need Help Staying Awake During Work or Classes?

 

711821

 

Because of Popular Demand

Here is Where you Can Get Craig's Energy Drinks

 


Healthy Chocolates

 

 

For Your Own

Chocolate

Business Call

Irene at

(615) 300-8531

 

 

Send Questions (or Good Answers) to Customer_Service@westbrookstevens.com.  Copyrights © 2001-9.  Contact: Craig A. Stevens (COO) (615) 834-8838 

Westbrook Stevens, LLC, a Woman Owned Small Business.

 

Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business. 

 

Our goal is for all we do to be Christ-centered and consistent with Judeo-Christian values.

 

"Guard against the impostures of pretended patriotism."

George Washington, Farewell Address, September 19, 1796