|
Change From A to Z
By
Kellye D. Perry and Peggy L. Jones (TNU 2008)
Introduction:
Change denotes the
transition that occurs between one state to another. The business
definition for Change Management is the coordination of a structured
period of transition from situation A to situation B in order to achieve
lasting change within an organization. These are just a couple of the
elaborations on the word change as it refers to business. The list
below, will give even more words that can also indicate change as it
refers to organizational management.
Abrogate - to
annul, repeal, or abolish. This action makes a former rule, order, law,
or treaty void or inoperative.
“Business Glossary.” AllBusiness, A Dun & Bradstreet Company. 2007.
14 Sep 2008. <http://www.allbusiness.com/glossaries/abrogate/4949928-1.html>
Alter - to make
different without changing into something else
"Change.” Merriam-Webster Online Dictionary. 2008. Merriam-Webster
Online. 14 September 2008. <http://www.merriam-webster.com/dictionary/change>
Brainstorming -
an idea-generating process that encourages the development of
alternatives while withholding criticism of those alternatives.
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Continuous
improvement - small ongoing changes to existing processes, to
radical and substantial change involving organizational strategy
BNET.
BNET Business Dictionary. 2008. CNET Networks Inc., A CBS Company.
14 Sep 2008. <http://dictionary.bnet.com/definition/change+management.html?tag=content;col1>
Crisis problem -
an unexpected problem that has the potential to lead to disaster if not
resolved quickly and appropriately
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
C-Type
Reorganization - Stock-for-asset reorganization -form of
reorganization in which an acquiring corporation obtains solely for all
or part of its voting stock (or its parent's voting stock) substantially
all of the assets of a second corporation.
“Business Glossary.” AllBusiness, A Dun & Bradstreet Company. 2007.
14 Sep 2008. <http://www.allbusiness.com/glossaries/c-type-reorganization/4961384-1.html>
Delegation- the
downward transfer of authority from a manager to a subordinate
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Development plans-
a series of steps that can help employees acquire skills to reach
long-term goals, such as job promotions.
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Differentiation
strategy- a plan whereby a company attempts to set the
organization's products or services apart from those of other companies.
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Emission - a
process of continuous change from a lower, simpler, or worse to a
higher, more complex, or better state
"Change.” Merriam-Webster Online Dictionary. 2008. Merriam-Webster
Online. 14 September 2008 <http://www.merriam-webster.com/dictionary/change>
Empowerment -
giving individuals in organization autonomy
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Evolution - a
process of change in a certain direction
"Change.” Merriam-Webster Online Dictionary. 2008. Merriam-Webster
Online. 14 September 2008 <http://www.merriam-webster.com/dictionary/change>
Fact finder
-neutral party who studies the issues in a dispute and makes a
recommendation for a fair settlement
“Business Glossary.” AllBusiness, a Dun & Bradstreet Company. 2007.
28 Sep 2008. <http://www.allbusiness.com/glossaries/fact-finder/4962483-1.html>
Growth - a
process of gradual and relatively peaceful social, political, and
economic advanced - the process of working out or developing
"Change.” Merriam-Webster Online Dictionary. 2008. Merriam-Webster
Online. 14 September 2008 <http://www.merriam-webster.com/dictionary/change>
Horizontal job
loading- the same as job enlargement
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Individual change
management - the process and steps an individual goes through to
implement a change successfully, whether personal change or professional
change. ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement)
is one example of an individual change management model that describes
the sequence of successful change.
“Change Management Basics: Glossary.” Change Management Learning
Center. 2008. Prosci. 14 Sep 2008. <http://www.change-management.com/tutorial-cm-basics-glossary.htm>
ISO 9001 - is a
model for quality assurance systems in design, development, production,
installation, and servicing. It is appropriate when the supplier assures
conformance to specified requirements during several phases of activity
that may include design, development, production, installation, and
servicing.
“A
Few Words about ISO 9000.” John Stark & Associates.com. 1998. 21 Sep
2008. <http://www.johnstark.com/fwis9.html>
ISO 9002 - is a
model for quality assurance systems in production and installation. It
is appropriate when the supplier assures conformance to specified
requirements during production and installation.
“A
Few Words about ISO 9000.” John Stark & Associates.com. 1998. 21 Sep
2008. <http://www.johnstark.com/fwis9.html>
ISO 9003 - is a
model for quality assurance systems in final inspection and test. It is
appropriate when the supplier solely at final inspection and test
assures conformance to specified requirements.
“A
Few Words about ISO 9000.” John Stark & Associates.com. 1998. 21 Sep
2008. <http://www.johnstark.com/fwis9.html>
Job enlargement-
a type of job re-design that increases the variety of tasks a position
includes (also known as horizontal job loading).
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Job enrichment-
a type of job re-design that not only includes an increased variety of
tasks, but also provides the employee with more responsibility and
authority (also known as vertical job loading)
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Job rotation-
temporarily assigning employees to different job, or tasks to different
people, on a rotating basis
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Job sharing-
process in which two or more persons perform one full-time job (also
known as twinning)
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Kaizen- a
Japanese term used in the business setting to mean incremental,
continuous improvement.
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Leading-
establishing and influencing others to follow a specific direction
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Management by Crisis
- reactive method of administration whereby you formulate strategies
as events occur; shortsighted policy often leading to organizational
confusion.
“Business Glossary.” AllBusiness, A Dun & Bradstreet Company. 2007.
28 Sep 2008. <http://www.allbusiness.com/glossaries/management-by-crisis/4954912-1.html>
Management by
Exception - administrative policy of focusing on those events
deviating from an established standard. Management by exception
practices are established where it has been determined that only those
events that deviate from a standard are significant. For example, only
those creditors having outstanding accounts for more than 45 days will
receive a second billing notice.
“Business Glossary.” AllBusiness, A Dun & Bradstreet Company. 2007.
28 Sep 2008. <http://www.allbusiness.com/glossaries/management-by-exception/4944378-1.html>
Need satisfaction
- fulfillment of a motivational desire. After need satisfaction has
occurred, there is no further motivation for gratifying that need.
“Business Glossary.” AllBusiness, A Dun & Bradstreet Company. 2007.
28 Sep 2008. <http://www.allbusiness.com/glossaries/need-satisfaction/4959096-1.html>
Open System - a
method in which an individual or organization must interact with various
and constantly changing components in both the external and internal
environments.
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008. <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Organizational
Change - a significant change that affects an entire company
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Organizational
change management - the specific actions and steps taken to
implement a change management program Prosci’s 3-phase change management
process (preparing for, managing and reinforcing change) is a
methodology for implementing organizational change management.
Prosci. “Welcome to the Change Management Tutorial Series.” Change
Management Series. 1996-2008. 27 Sept. 2008 <http://www.change-management.com/tutorial-cm-basics-glossary.htm>
Organizational
Development - this is the more gradual and evolutionary approach to
change. It bases on the assumption that it is possible to align
corporate objectives with the individual employees’ objectives. In
practice, however, this will rarely be possible.
Recklies, Oliver. “Managing Change – Definition und Phases in Change
Processes.” The Manager.org Sept 2008. 27 Sept 2008. <http://www.themanager.org/Strategy/Change_Phases.html>
Paradigm Shift -
a point in time when the knowledge or structure, which underlies a
science or discipline, changes in such a fundamental way that the
beliefs and behavior of the people involved in the science or discipline
are changed.
Shamp, Johnna Dr., Total Management Quality Glossary. October 24
1998. 27 Sept 2008 <http://www.quality.org/TQM-MSI/TQM-glossary.html>
Planned Change -
the deliberate structuring of operations and behaviors in anticipation
of environmental forces
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Process Improvement
- activities designed to identify and eliminate causes of poor quality,
process variation, and non-value added activities.
Clark, Don R. “Glossary of Leadership Definitions.” Performance,
Leadership, Learning and Knowledge. 3 March 2008. 27 Sept 2008 <http://www.nwlink.com/~donclark/leader/leaddef.html>
Questions – Many
employees will resist change. How they resist and the choices they make
can influence the success of your change project, the impact on
productivity and employee morale, and ultimately employee turnover.
Oftentimes, answers to frequently asked questions that employees have
about change impacts employees' reactions to change.
Prosci. “Welcome to the Change Management Tutorial Series.” Change
Management Series. 1996-2008. 27 Sept. 2008 <http://www.change-management.com/tutorial-cm-basics-glossary.htm>
Reactive Change
management - a reaction to something in an organization's external
environment, for example, in the realms of economics, politics,
legislation, or competition, or in reaction to something within the
processes, structures, people, and events of the organization's internal
environment.
Stanford Graduate School of Business. 2008. 27 Sept 2008.\ <http://www.gsb.stanford.edu>
Reengineering -
corporate transformation or business transformation. It is the more
radical form of change management, since it challenges all elements of
processes or structures that have evolved over time.
Recklies, Oliver. “Managing Change – Definition und Phases in Change
Processes.” The Manager.org Sept 2008. 27 Sept 2008 <http://www.themanager.org/Strategy/Change_Phases.html>
Replace - to put
something new in the place of.
Webster, Miriam. Definition of ‘Replace’. 2008 27 Sept 2008. <http://www.merriam-webster.com/dictionary/replace>
Revamp – to
remake or reconstruct.
Webster, Miriam. Definition of ‘Revamp’. 2008 27 Sept 2008. <http://www.merriam-webster.com/dictionary/revamp>
Scope Change –
Customer-directed alteration that requires a modification in a project's
cost or schedule. Common types of scope changes are (1) engineering
change, (2) quantity change, (3) support change, and (4) schedule
change.
“scope change” Business Dictionary.com. Web Finance, Inc. September
30, 2008. <http://www.businessdictionary.com/definition/scope-change.html>
Scope Change Control
- also called scope change management. The process of making sure that
all changes to the project scope are consciously evaluated and their
implications to the project plan are considered in making a decision to
make the change, postpone it or reject it.
International Institute for Learning, Inc. Project Management Basics
Glossary. 2008. September 30, 2008. <http://www.allpm.com/glossary.php>
Shift - a change
in attitude, judgment, or emphasis.
Answers.com. Definition of Shift. 2008. 27 Sept 2008. <http://www.answers.com/topic/shift>
Strategic Change
- revision that takes place when a company changes its tactics
(strategy) - possibly even its mission statement - to achieve current
goals.
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Structural Change
- variation that occurs when a company changes its procedures, policies,
and rules, and as a result, it is organizational structure.
CliffsNotes.com. Principles of Management Glossary. 14 Sep 2008 <http://www.cliffsnotes.com/WileyCDA/Section/id-305499,
articleId-30102.html>
Switch - a
change from the usual.
Webster, Miriam. Definition of ‘Switch’. 2008 27 Sept 2008. <http://www.merriam-webster.com/dictionary/switch>
Transformation -
a major organizational change from the present state to a new/preferred
state in which CQI flourishes. The primary steps involved in moving an
organization through a transformation is present state, unfreezing,
transition period, refreezing, and new/preferred state.
Shamp, Johnna Dr., Total Management Quality Glossary. October 24
1998. 27 Sept 2008. <http://www.quality.org/TQM-MSI/TQM-glossary.html>
Transition State
- the process of changing the way of doing work. For employees, the
transition state creates stress and anxiety. It is the 'implementation'
phase of a project. The transition state is where change management
minimizes resistance and improves how well and how quickly you can adapt
to change.
Prosci. “Welcome to the Change Management Tutorial Series.” Change
Management Series. 1996-2008. 27 Sept. 2008. <http://www.change-management.com/tutorial-cm-basics-glossary.htm>
Unfolding - the
action or an instance of forming and giving something off
Webster, Miriam. Definition of ‘Replace’. 2008 27 Sept 2008. <www.merriamwebster.com/dictionary/unfolding>
Value added -
each time you do work to inputs to transform them into something of
greater usefulness as a product.
Management Glossary. 2008. 27 Sept 2008. <http://www.skymark.com/resources/qualglos.asp#Qualityimprovement>
Version control
- to rein in and otherwise ride herd on changes to systems and the
applications that run on them.
Distance Counseling. “Change Management 101.” 03 Dec 2006. 28 Sept
2008. <http://home.att.net/~nickols/change.htm>
Worker Empowerment
- The quality of the relationship between management and staff
characterized by management's providing, and staff accepting, the
authority, responsibility and resources necessary to perform a complete
set of tasks. Empowerment rests on three basic concepts: direction,
freedom, and support. Once you remove the first, the other two lose
their meaning and empowerment no longer exists.
Birren, Dave. “Defining Empowerment LO76872.” 30 May 1996. 27 Sept
2008. <http://world.std.com/~lo/96.05/0592.html>
X, Theory of -
Douglas McGreagor's Theory X states that some people have an inherent
dislike for work and will avoid it whenever. Managers need to control
and coerce these people to achieve production.
Reh,
F. John. “Theory X.” About.com: Management. 2008. 27 Sept 2008. <http://management.about.com/cs/peoplemanagement/g/theoryx.htm>
You - the
pronoun of the second person singular or plural, used of the person or
persons being addressed, in the nominative or objective case. Note: this
is the only person that can change anything.
<http://dictionary.reference.com/browse/You>
.
Z Theory -
theory Z is an approach to management based upon a combination of
American and Japanese management philosophies and characterized by,
among other things, long-term job security, consensual decision-making,
slow evaluation and promotion procedures, and individual responsibility
within a group context.
Bookrags.com. “Theory Z.” 1996. 28 Sept 2008. <http://www.bookrags.com/research/theory-z-eom/>
Conclusion
Change, as related to
Management, covers the gambit of ideas and theories. It can go from A to
Z, as is clearly seen from the definitions listed. Many times, the words
“change and management” together bring fear into employees who feel they
do not have a hand or say into this upper echelon of decisiveness into
their future. While this may be true in many cases, a strong and viable
management team will recognize the importance of the input of the
employee. A good management team will listen to the ideas of its
company’s employees and will effectively implement the positive and
(even) sometimes-revolutionary ones. Investigate all possible
alternatives when it comes to going forward. That is exactly what a
great manager and leader must think. That brings change. Without change,
what else is there?
Interesting Quotes
as Related to Change
"Seek not to change the
world, but choose to change your mind about the world.”
"A
Course In Miracles.” Quotations. Quotations Book, 2008. Answers.com.
14 Sep. 2008. <http://www.answers.com/topic/a-course-in-miracles>
"The industrial
landscape is already littered with remains of once successful companies
that could not adapt their strategic vision to altered conditions of
competition.” –
"Ralph Abernathy.” Quotations. Quotations Book, 2008. Answers.com 14
Sep. 2008. <http://www.answers.com/topic/ralph-abernathy>
"It seemed that each
time we would become proficient at a given task there would be a change
made for no apparent reason. It sometimes appeared that changes were
made simply because sufficient time had elapsed since the last change.
And then our efforts would begin again from the beginning.”
"Adalphos,
General.” Quotations. Quotations Book, 2008. Answers.com 28 Sep.
2008. <
http://www.answers.com/topic/adalphos-general>
"Change means movement.
Movement means friction. Only in the frictionless vacuum of a
nonexistent abstract world can movement or change occur without that
abrasive friction of conflict.”
"Saul Alinsky.” Quotations. Quotations Book, 2008. Answers.com 14
Sep. 2008. <http://www.answers.com/topic/saul-alinsky>
“He who is not everyday
conquering some fear has not learned the secret of life.”
“Ralph Waldo Emerson.” Famous Inspirational Quotes. 2008. September
30, 2008 <http://www.inspirationalquotes4u.com/emersonquotes/index.html>
“No employer today is
independent of those about him. He cannot succeed alone, no matter how
great his ability or capital. Business today is more than ever a
question of cooperation.”
“Orison Sweet Marden.” Thinkexist.com. September 30, 2008. <http://www.thinkexist.com/english/Author/x/Author_3810_1.htm>
|
